Trii Tickets
Trii Tickets
The module allows you to adequately monitor the particular tasks of your company, allowing you to improve the organization and streamline their management.
With the Tickets module you can manage and closely follow the queries of your clients.
Trii Tickets is linked with Trii Chat, which allows you to easily generate tickets, having customer conversations at hand.
Ticket Management
You will be able to manage and follow up on your clients' queries. Both in terms of technical support and in other areas.
Its link with the conversation module (TriiChat) makes it really easy to create new Tickets without losing reference to the messages written by the client.
Features
Customizable Statuses and Categories
Assignment of cases to users or groups
Multiple SLAs
Calendar view
Notifications by email / WhatsApp
You can create, manage and close tickets from anywhere
Public web interface so that the client can track the current status of their claim